Returns and Exchanges

 

Refund Policy

At Solara Scrubs and Apparel, customer satisfaction is paramount. We understand that sometimes a purchase may not meet your expectations. Therefore, we offer a straightforward 14-day return policy.

Upon receiving your item, you have 14 days to initiate a return. This allows you to evaluate your purchase and ensure it aligns with your needs. To request a return, simply follow the outlined procedure.

We aim to make the return process as seamless as possible, ensuring that you can shop with confidence. Your satisfaction remains our top priority.

To start a return, you can contact us at return.solarascrubs@gmail.com and we will create a shipping label for you. 

To be eligible for return, the item must be of the same condition that you received it, unworn or unused, with tags and in its original packaging. You also need to attach the receipt or proof of your purchase.

Items subject for return must have a return request before sending it back to us otherwise it will not be accepted. 

Exchanges

The best way to get what you want is to return the item and once accepted you can make a separate purchase for the new item. We allow exchanges within 14 days only.

Exceptions

We do not accept returns on sale items or gift cards.

Returns received after 30 days since the label has been created will not be accepted.

Refunds

Upon receipt of your returned items, we will inspect your returns and let you know if the refund is approved or not. If approved, you'll be automatically refunded on your original payment method. Processing may take within 10 days before it reflects in your account.